RSS Feed
Knowledgebase : VoiceStack®
From 14th November 2015, we will only be accepting PDF format for sending of outbound faxes. The following information will guide you through how to convert a Word document into a PDF. When you send a fax with us, the documents that you upload or email ...
Our systems will deliver emails to the internet within a few seconds of each request. After that, however, it is not possible to predict with any certainty when your email will arrive due to the inherent uncertainties of the internet. We cannot guarantee ...
You can add additional email addresses to you account on our website meaning when you receive a fax it will be delivered to all the email addresses you have added to your account. This is useful to businesses who want faxes they receive to go to more than...
Log into your account and click on 'My Account' under this there is a link called 'My Account details' in here you can find and edit your personal details, your contact details aswell as your security information and email preferences. You are also able t...
On your account you have a primary email address where your received faxes will go. You may want to change this email address. Because of this our website allows you to change the primary email address your faxes are sent to. You can change your pri...
You can change settings such as record, notify and whisper on your account to fit your personal preference. When you activate the record feature, all incoming calls will be recorded and will be available for download after the call. This means if there ...
When using our service you can change the format in which you receive faxes to you via email. You can receive faxes to your email as a PDF or TIFF. You can choose which format depending on your preference. To change the format of your faxes: * When ...
The record feature of the service gives you the ability to record any calls that you receive to your number. This means if you give someone your number and you know you want to record the conversation when they call you then you can set it to do so. On ...
If you are experiencing problems receiving email messages from any of our web sites, please first check that the email has not been incorrectly marked as spam and been placed in your spam or junk email folder. If this has happened, please mark this mes...
If you are not receiving faxes, there are several things which could cause this. In the majority of all cases, the fault is outside of our systems: The Sender If you are not receiving faxes to your account the most common problem is the sender. In som...
If you remember the email address associated with your account then in the log in box on the Home page click on the Forgotten Details link. You will then be asked to type in your email address. We will then email you a reminder of your username. Once yo...
In the log in box on the Home page click on the Forgotten Details link. You will then be asked to type in your email address. We will then email you a reminder of your username. Please note that if you have more than one email address, you must ente...
In the log in box on the Home page click on the Forgotten Details link. You will be instructed to type in your username and the email address associated with your account. If these details are correct, you will be asked to confirm your identity by answ...
In the vast majority of all cases where a fax is not received, the problem lies with the sender of the fax rather than our systems. In the first instance, please log into your account on the web site using your username/password and check your Fax Inbox. ...
All of our fax services allow you to recieve faxes which contain more than one page. With regards to viewing faxes containing multiple pages, this will depend on the viewer you use to view the fax. If you receive your faxes in TIFF format and use th...
Auto tags give you the ability to add tags to each recording based on the caller's number; the number you are calling, the time/date of the call or something else which is relevant to the call which you saved. By adding a tag you are adding a label ...
In the majority of all cases where a fax is not received, the problem lies with the sender of the fax. In the first instance, please log into your account at www.freefaxtoemail.net using your username/password and check your Fax Inbox. Faxes appear in ...
Help Desk Software by Kayako fusion