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Knowledgebase : Telecoms Cloud
From 14th November 2015, we will only be accepting PDF format for sending of outbound faxes. The following information will guide you through how to convert a Word document into a PDF. When you send a fax with us, the documents that you upload or email ...
This service is extremely useful to groups of people who are far away from each other and cannot all go to the same geographical destination for a meeting, for example if they are in a different country. We ensure that people can dial in to a call from ...
When using the Instant Conferencing service we provide the option to call into the conference from a mobile phone. This means if you are out and unable to use a landline you can use your mobile to join the call. You will therefore not miss out on any impo...
Our systems will deliver emails to the internet within a few seconds of each request. After that, however, it is not possible to predict with any certainty when your email will arrive due to the inherent uncertainties of the internet. We cannot guarantee ...
You can add additional email addresses to you account on our website meaning when you receive a fax it will be delivered to all the email addresses you have added to your account. This is useful to businesses who want faxes they receive to go to more than...
On your account you have a primary email address where your received faxes will go. You may want to change this email address. Because of this our website allows you to change the primary email address your faxes are sent to. You can change your pri...
You can change settings such as record, notify and whisper on your account to fit your personal preference. When you activate the record feature, all incoming calls will be recorded and will be available for download after the call. This means if there ...
When using our service you can change the format in which you receive faxes to you via email. You can receive faxes to your email as a PDF or TIFF. You can choose which format depending on your preference. To change the format of your faxes: * When ...
The record feature of the service gives you the ability to record any calls that you receive to your number. This means if you give someone your number and you know you want to record the conversation when they call you then you can set it to do so. On ...
BEFORE SENDING A RECORDING TO OTHER PEOPLE, PLEASE READ OUR ARTICLE RECORDING CALLS: HELPFUL GUIDANCE, REGULATION AND LAWS [HTTPS://SUPPORT.TELECOMSCLOUD.COM/STAFF/INDEX.PHP?/KNOWLEDGEBASE/VIEWKNOWLEDGEBASE/ARTICLE/130/11] You may want to send a recordi...
When you use our service you will pay a small fee depending on the length of time you are active in the call for. If you are signed up to our basic and free account then the charge of using Instant Conferencing is 10p per caller per minute. This ch...
If you are in a conference call you do not want anyone you do not know joining the call. To prevent this, our service includes features which maximise security for our users when they are in a call. These features include an individual number which you ch...
If you are experiencing problems receiving email messages from any of our web sites, please first check that the email has not been incorrectly marked as spam and been placed in your spam or junk email folder. If this has happened, please mark this mes...
If you remember the email address associated with your account then in the log in box on the Home page click on the Forgotten Details link. You will then be asked to type in your email address. We will then email you a reminder of your username. Once yo...
In the log in box on the Home page click on the Forgotten Details link. You will then be asked to type in your email address. We will then email you a reminder of your username. Please note that if you have more than one email address, you must ente...
In the log in box on the Home page click on the Forgotten Details link. You will be instructed to type in your username and the email address associated with your account. If these details are correct, you will be asked to confirm your identity by answ...
In the vast majority of all cases where a fax is not received, the problem lies with the sender of the fax rather than our systems. In the first instance, please log into your account on the web site using your username/password and check your Fax Inbox. ...
Auto tags give you the ability to add tags to each recording based on the caller's number; the number you are calling, the time/date of the call or something else which is relevant to the call which you saved. By adding a tag you are adding a label ...
Under most circumstances, the call being full will be because the service gives the creator of the call an option to put a limit on the amount of people who can join the call before it is full. The creator of the conference room can specify a maximum numb...
If you have difficulty joining the call then it is likely that you have incorrect details. This could be because the creator gave you incorrect details accidently or because you entered the details incorrectly. There can be other reasons for getting de...
In the majority of all cases where a fax is not received, the problem lies with the sender of the fax. In the first instance, please log into your account at www.freefaxtoemail.net using your username/password and check your Fax Inbox. Faxes appear in ...
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